COVID 19
Here at Ardoch Lodge we want to reassure our guests that even though we are known for our high cleaning standards, we are going that extra mile to deep clean and sanitise the cabins and cottage after every visit. It is important to us that everyone feels safe and confident spending time with us. We want to emphasise that we are a perfect secluded location to escape to and enjoy nature at its best.
COVID CANCELLATIONS
If we are forced to close due to Covid restrictions enforced by the Scottish Government we would ask guests to reschedule their stay, if this is not possible we will be happy to issue a full refund.
Booking Terms
We supply 1 box of wood free of charge and then £10 per box there after
All prices are for the property as described. All properties are available from 4pm (unless otherwise stated) and must be vacated by 10am on the day of departure. Failure to do so may result in a levy imposed on you by the property owner or his/her caretaker. If payment is made by cheque, please make payable to Ardoch Lodge
A deposit of £200 is required to secure your booking If the booking is cancelled the deposit will be retained unless cancelled within 48hrs of booking. A £40 cleaning fee is applicable to all bookings due to the extra Covid cleaning protocols.
We require the rental balance paid at least one month before arrival if booking is less than a month before arrival we require payment in full when booking.
Full refund for cancellations are made within 48 hours of booking, if the check-in date is at least 14 days away 50% refund is made, for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.
Prices do not include holiday cancellation insurance and you are strongly advised to take it out yourself. If you have to cancel your holiday, you must telephone or e-mail us immediately. If we are able to re-let the property, the balance will be refunded to you but you will forfeit your deposit. If we are unable to re-let, you will lose all monies paid by you at the time of cancellation.
Very occasionally, forces beyond our control will render the property unfit for letting at the time of your holiday. Should this occur, the Agent has the right to cancel your booking but will endeavour to find alternative accommodation for you where possible. If alternative accommodation cannot be found or if you refuse it on reasonable grounds, we will refund all monies paid by you.
The cleanliness and quality of the property are the responsibility of the property-owner. Please note that you are required to keep the property clean and tidy and leave it in a similar condition to that in which it was found. You are requested to wipe up spills, wash, dry and put away all pots and utensils and take out all rubbish and foodstuffs when you vacate. Please do not move furniture around and please replace smaller effects if you move them. Dispose of all rubbish thoughtfully and according to instructions.
You are liable to the property-owner for any damage incurred to the property and/or its contents by you or any member of your party during your stay. Damages must be reported to us immediately.
You are reminded that you must not smoke in the property. In addition, we must insist that you don't light candles in the property at all or for any occasion.
If pets are not allowed in your rental property, this rule must be strictly adhered to and you will be asked to leave if you are found to have pets in the property. Where pets are allowed, they must not be allowed on any furniture and they must be confined to the ground floor. Under no circumstances are pets to be left alone in the property. You are requested to clean up pet hairs before you vacate. We welcome all well behaved small to medium sized dogs we ask people to send a request and let us know what breed of dogs you have before booking
Faults do occur from time to time. Please be patient. We cannot guarantee against them. We reserve the right to admit tradespeople into the property for necessary repairs and maintenance or for emergencies.
We have the right to terminate the contract if these booking conditions are ignored to the detriment of the property, the property-owner, their employees or to neighbours of the property and local residents.
We are not liable for any loss, damage, expense, injury or death caused during your stay unless negligence by any of the above parties is proven.
While we acknowledge that it may now be impossible to purchase travel insurance to cover epidemics and pandemics, we nevertheless strongly recommend that you take out cancellation insurance for other eventualities. We will not, however, be able to issue a refund if you have to cancel your holiday or if you are unable to travel for any reason, including the Coronavirus or any government restrictions regarding it.
By agreeing to these conditions, it is assumed that you have read and understood them and have had the opportunity to seek independent legal advice.